Typically The online casino confiscated winnings accumulated along with these sorts of build up. Since this particular was carried out within complying along with the General T&Cs, all of us have been pushed to deny this specific complaint. The Particular complaint has been rejected as we all do not necessarily receive any kind of reply through the particular participant regarding our text messages and questions.
- The Particular increased the Safety List, the particular more likely a person are in order to play in addition to obtain your own earnings without having virtually any concerns.
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- The Particular Problems Group marked the complaint as resolved following the affirmation of the particular payout.
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Typically The player from Sweden requested a withdrawal less than 2 days before in purchase to submitting this specific complaint. The gamer coming from Australia experienced their bank account obstructed simply by Platincasino plus required a list of their payment transactions. Typically The player proved that will he or she had approved the particular KYC verification in addition to insisted upon getting a deal listing through their sign up time to of which point. We All knowledgeable the gamer that all of us were not able to become able to manage issues related to end upward being able to GDPR issues and suggested him or her in buy to contact the particular appropriate regulators. The participant from Germany had passed the particular verification method, nevertheless had difficulty together with his drawback request at Platincasino. He Or She got posted all required documents, yet the particular casino continuing to hold off the €2,700 payout.
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The Particular participant coming from Philippines is usually going through problems verifying their online casino account due in purchase to lacking evidence regarding income. Right After a closer examination, we concluded upward rejecting this complaint as unjustified. The Particular participant from Germany will be complaining concerning the long confirmation.
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Typically The participant through Berlin offers already been waiting around regarding a disengagement regarding fewer than two several weeks. Typically The player coming from Germany is usually going through problems withdrawing his earnings due in purchase to continuous confirmation. Typically The player coming from Philippines is usually having negative experience together with the casino, any time the girl online casino accounts has been clogged. We turned down the complaint because of to typically the gamer producing a third gathering deposits in the on line casino.
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The Particular participant from Australia experienced recently been attempting to pull away her free of charge rewrite winnings for ten days and nights, nevertheless the woman asks for were constantly terminated. The Girl had earlier already been verified in inclusion to got contacted the financial department but confronted issues with live conversation and e-mail reactions. The complaint had been closed as the particular participant confirmed the girl withdrawal had been approved in addition to no more reaction was acquired. The gamer through Germany reported that will her withdrawal got already been impending given that This summer twenty nine, 2024, despite possessing completed all added bonus requirements.
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- Extended eliminated are typically the days and nights any time Platincasino is a EUR simply establishment.
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- The participant from Australia had earned €40 using totally free spins but experienced issues withdrawing €270 after typically the quantity has been unexpectedly terminated in inclusion to tagged as withdrawn.
Typically The participant coming from Australia experienced placed 20 Pounds and earned 900 Euros yet confronted repetitive cancellations associated with the girl disengagement demands despite possessing posted all required documents. The Lady knowledgeable unresponsive client support in add-on to a disabled live chat, which elevated worries regarding prospective concerns associated to be able to Platincasino’s supply in Australia. Typically The Problems Team experienced prolonged the investigation period of time but in the end had to be in a position to decline typically the complaint credited in buy to typically the gamer’s shortage of response to questions.
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- The Particular problem had been noticeable as solved, although the participant indicated aggravation along with typically the online casino’s absence regarding connection.
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- Typically The problem was fixed as the player proved that will typically the payout experienced finally already been acquired.
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The issue has been solved following the gamer confirmed that will the particular payment experienced been highly processed efficiently, major to typically the complaint getting noticeable as ‘resolved’ inside the particular program. Typically The player experienced recently been questioned to try diverse withdrawal procedures, nevertheless all requests had been cancelled. Following struggling together with the particular issue for three or more.a few several weeks, the particular gamer identified a remedy.
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Following a series associated with deals with the Issues Staff, the particular gamer confirmed that will Platincasino had ultimately paid out there their profits. Typically The player coming from Australia got deposited cash through BNB (Binance) cryptocurrency in purchase to Platincasino, but the online casino got denied receiving typically the deposit. The Particular gamer had anxiously waited for 35 days and was uncertain regarding the next methods. We All got requested regarding added information concerning the particular deposit method in add-on to and then reached out there in purchase to www.platino-casino.com the particular online casino for their response.
After multiple communications plus file submissions, the online casino confirmed that will the girl financial institution declaration experienced recently been acquired plus authorized, top to the girl repayment being prepared. The concern has been noticeable as fixed, although the particular participant indicated disappointment along with typically the on range casino’s lack of connection. The Complaints Staff appreciated the woman co-operation and presented assistance regarding any long term problems. Typically The participant coming from The Country faced continuing concerns together with their disengagement request associated with €282.33 credited to repetitive confirmation requirements, which include a selfie and different proofs associated with personality in addition to address.
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Typically The player through Australia got self-excluded himself but was still in a position to create a down payment regarding €80 just before their accessibility received clogged. Typically The gamer got provided typically the timeline regarding the activities in add-on to verified of which the on range casino had been mindful regarding the request regarding a refund. We had asked with regard to additional proof, which includes the confirmation received coming from typically the online casino and proof of the particular deposit. On One Other Hand, the particular gamer informed us of which the concern experienced recently been solved in addition to the online casino had returned their funds. Typically The gamer coming from Germany had already been unsuccessfully attempting regarding weeks to withdraw €820 from Platincasino.
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The player’s account has been validated plus winnings got recently been accrued with out the particular employ of bonus deals. Typically The participant’s repeated demands regarding a bank drawback choice have been not met, major to aggravation plus the particular final choice to gamble all the winnings. The participant got not received virtually any connection from the casino regarding this specific problem. All Of Us got approached the casino with respect to clarification yet received zero reply. As the participant experienced lost all the particular funds, we had to reject the particular complaint. The participant through Australia got already been attempting to end upward being in a position to withdraw the woman profits associated with €4,500.
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As a loyal consumer for years, she indicated disappointment with the absence regarding improvement and ongoing “inside review” reactions from the particular online casino. Right After multiple cancellations and demands with respect to added paperwork, the girl payout had been efficiently processed. Typically The complaint was noticeable as fixed by the Issues Team next the woman invoice of the earnings. The participant coming from Australia had earned €40 applying free spins yet experienced problems pulling out €270 after the sum had been unexpectedly canceled in add-on to tagged as withdrawn. Despite adhering to drawback restrictions, following attempts to be in a position to cash away were terminated without justification. After the particular player offered communication regarding typically the hold off in inclusion to repeated verification asks for coming from the particular online casino, the concern had been resolved, plus the particular payout has been produced after twelve days and nights.
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